Returns & Exchanges
We want you to love your Pixie Cup style, so we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a different look, we are here to make your exchange process effortless.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original box or mailer, ensuring all tags are attached and the garment is in its original condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing